Privacy Policy

Custom AutoWorkz

Effective Date: June 29, 2026

1. Introduction

Custom AutoWorkz ("Custom AutoWorkz," "we," "us," or "our") operates this website and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under applicable privacy laws.

By using our website, submitting a form, requesting a quote, scheduling a service, or purchasing products or services from us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website or interact with us, we may collect the following information:

• Identifiers: Name, email address, and phone number.

• Contact Information: Billing address, service address (if applicable), and other contact details you provide.

• Vehicle Information: Vehicle make, model, year, VIN (when provided), and requested services.

• Payment Information: Payments are processed securely through third-party payment processors. We do not store your complete payment card information on our servers.

• Usage Data: Browser type, IP address, device information, pages visited, referring websites, and interactions with our website collected through cookies and similar technologies.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide quotes.

• Schedule appointments and perform requested services.

• Process payments and fulfill orders.

• Communicate regarding appointments, estimates, invoices, and customer support.

• Send marketing emails and SMS messages when you have opted in.

• Improve our website and customer experience.

• Measure advertising performance and create custom or lookalike audiences.

• Comply with legal obligations.

4. Sharing of Personal Information

We may share your information with the following categories of third parties:

• Payment processors to securely process payments.

• Shipping providers when fulfilling product orders.

• Google LLC for website analytics through Google Analytics.

• Meta Platforms, Inc. for advertising, remarketing, and lookalike audience creation.

• Email and SMS marketing providers for communications you have consented to receive.

• CRM and business management software providers that help us manage customer relationships and appointments.

We do not sell your personal information to data brokers or unrelated third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies, including:

• Google Analytics to understand website traffic and visitor behavior.

• Meta Pixel to measure advertising performance and improve marketing campaigns.

You may manage cookies through your browser settings. Disabling cookies may affect certain website features.

6. Your Privacy Rights

Depending on where you reside, you may have the right to:

• Request access to the personal information we maintain about you.

• Request correction of inaccurate information.

• Request deletion of your personal information, subject to applicable legal exceptions.

• Opt out of targeted advertising where applicable.

• Request a portable copy of your personal information.

To exercise any of these rights, please contact us using the information provided below.

7. Email and SMS Marketing

If you choose to subscribe to our marketing communications, we may send promotional emails or text messages regarding our services, promotions, and updates.

You may unsubscribe from marketing emails by clicking the unsubscribe link included in any email.

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply. Message frequency may vary.

We only send marketing communications to individuals who have provided the appropriate consent.

8. Data Retention

We retain personal information only as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the Effective Date above. Continued use of our website after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Custom AutoWorkz

Email: CUSTOMAUTOWORKZ0@GMAIL.COM

Phone: 978-885-0102

Business Address: 101 SW 1ST ST